Frequently Asked Questions

Shipping

How long does shipping take?

Standard shipping takes 5-10 business days within the United States. Expedited shipping (2-3 business days) is available at checkout for an additional fee.

Do you ship internationally?

Currently, we ship to the United States and Canada. International shipping to additional countries is coming soon.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to track your package on the carrier’s website.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, contact us for a return authorization. Items must be in original condition with packaging.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive your return. It may take an additional 5-10 business days for the refund to appear on your statement.

Products

Are your products genuine?

Yes! Every product we sell is authentic, unbranded merchandise sourced directly from trusted manufacturers. We never sell counterfeits or knockoffs.

Can I request a product?

Absolutely! Email us at info@welcomelane.com with your product suggestion and we’ll look into adding it to our catalog.